Insights Blog

Useful tools, tips and strategies to help your business learn, develop and expand.

Best Business Books to Read: Radical Candor

If you only have nice things to say, then your management style might be holding you back.

A woman who was a successful manager at Google and Apple wrote this book on her approach to management. I would highly recommend it to anyone who wishes to become not just great, but exceptional in the way they communicate.


Radical Candor by Kim Scott is all about striking the balance between being overly aggressive and being ruinously empathetic in your communication approach. The result is employees who achieve more and produce better results because they are both praised and criticised as they are guided to become better at what they do.

I, myself, have witnessed business owners from both ends of this spectrum. When they come for business coaching, we often quickly identify that their management style might be one of the areas which could be tweaked for greater performance. I tell them about this framework and ask them to start trying to practice this kind of authenticity with their team.

It’s incredible to see the shift that they make, simply by becoming more aware of what they are doing. And almost inevitably, their change in leadership style ripples out to create change across their entire business.

In the end, the tagline on the book says it all, “Be a kickass boss without losing your humanity.”

Have you read Radical Candor? What did you think?

Want to discuss your team management strategy?

Team management is one of the most common issues facing business owners in organisations of all sizes. However, there is no one-size-fits-all solution – effective team management must be tailored to balance the manager’s style, the employee’s behavioural profile, and the requirements of the business.

If you think that the management style in your business could be optimised to produce even better results with your team, then book a free session with us and we’ll give you our point of view on it.

Our previous top business books recommendations:


Best Business Quotes From Shweta Jhajharia

The world has become a disaster zone and everywhere you look, things appear to be coming apart at the seams. Or are they?

“Things can be both bad and better.”

This is a concept that Hans Rosling espoused as a way to mitigate against the overdramatic reporting that saturates our media outlets.

We’re constantly at war. There is consistent violence. There are natural disasters happening everywhere. Corruption is festering in every corner. It makes sense that these are the things journalists focus on – they’re dramatic and make for a juicer news story to attract attention.

But it’s not an accurate view, or more, not a complete one. In 1966, around 50% of the world was living in abject poverty. In 2017, that number fell to 9%. Rosling gives more examples of ways the world has “gotten better” in his article in The Guardian.

The point is not to say that things are all rainbows and butterflies – there are still problems to be fixed. But we have also achieved a lot. Things being ‘bad’ does not necessarily exclude the fact that they are ‘better’.

This is an important mindset for successful entrepreneurs to adopt when they are considering their business ‘health’ as well.

There will inevitably be tough times in your business. There will be moments when you look around and it feels like things are falling apart. A key team member has quit. A metric on your dashboard is on the decline. A big deal didn’t go through.

Our natural biological instincts are to focus on the things that are going wrong as that encourages us to fix them. Unfortunately, business owners can sometimes take this to an extreme such that they cannot see anything else. And that leads to demotivation and disengagement. The feeling that “maybe I’m not good enough at this.”

It’s important to take the time – especially towards the end of a quarter or a year – to reflect on what you have achieved and how far you have come. When you start to panic, practice saying to yourself, “Am I actually doing better than I was doing last year? Have I made positive improvements?”

You can then start to really single out the areas that actually need your attention, without feeling overwhelmed by unnecessary stress.

I reinforce this idea at coaching sessions by asking clients an important question, which you should ask yourself each week too:

What was your top achievement this week?

So, what was your top achievement this week?

Sometimes you need someone outside your sphere to help show you the sun that’s hiding behind the clouds. It’s one of the functions that business coaches serve – besides helping identify strategies for growth.

Mood is important. Let us know how you’re feeling and let’s see if there’s a way we can get you over the hurdles to take your business to the next level.

Book a Free Coaching Session

One of my clients asked a very prudent question recently: how do you adjust goals at each quarterly review?

If you’re smashing targets, is the answer to reach higher? If you’re not meeting targets, do you push harder, or do you revise them down?

There’s no single answer, but there is an important concept that needs to be kept in mind in your decision making.

Inspired from The Power of Habit by Charles Duhigg ­– when thinking about your goals remember that “small wins over time achieve big success.”

If you engage in any kind of business coaching or business consultancy, goal planning will almost certainly be central to developing a clear strategy. It is a consistent module at the quarterly Strategic Growth Intensives we do with our clients and guest business owners.

This is not just about setting some goals at the start of the year and dusting it off the next year. It’s about constant review of dashboards and steering the boat accordingly.

Steering that boat usually involves setting KPIs for each of your team members that contribute to your business’s overall performance.

So, we come to that initial question – how do you adjust your goals at each quarterly review?

If you’re smashing your goals, it doesn’t actually make sense to move the goal posts. That isn’t motivating for your team. Look at the quote above. You aren’t looking to constantly raise the bar ­– you’re looking to set realistic goals that can be achieved over time to achieve the big success you are ultimately looking for.

And if you are not meeting your goals, then it is wise to review and revise them down. Set achievable, realistic goals and as your team achieves each small win, they will be more motivated to achieve the next and the next. It is ok to recognise the initial goals were unrealistic after assessing some real, well-measured data.

Whatever your situation, when setting goals, make sure you keep in mind that it is those small, realistic wins that will keep your business moving steadily forward and upward.

Download your Personal Goals template for free

Business goals should be informed by your personal goals. Why are you running a business if it is not contributing to what you want in life?

Below is a free template that our team personally uses, including Shweta herself. Many of our clients have found it helpful in making it clear what they are hoping to achieve, and how their business should be helping them to do that.

Download the Personal Goals Template

Your sales process should be unique. And it should have a certain number of steps that is optimal for your business and your audience.

But no matter which step you are looking at in your process, there is one critically important tool you should be using every time…


“Your best tool in sales is the Question.” – Shweta Jhajharia

On one of our ActionCLUB group coaching calls, one of our clients who runs a graphic design agency asked us about how to get clients to convert faster. We talked about a number of strategies, but one of the most important concepts I spent some time going through was establishing a strong and effective sales process.

Your sales process may run for whatever time period you think is suitable – could be a week, a few weeks, a month. Whatever it is, you should have a clear set of steps, and you should be in control of carrying your prospect from one touch point to the next.

A way to do that is to use powerful questions at every step in your process. You need to use questions to highlight the pains that your prospects have and illuminate how your product or service solves those problems.

When you master the art of asking the right questions, you will almost certainly find your conversions happening at a greater speed, and with far less stress and anxiety.

Get Help With Your Sales Process

You don’t have to struggle with your sales process alone. Request a free session with us, and let us know that sales is your main issue.

We can then tailor a completely free session that’s all about your sales process, so you can get a taste of whether our business coaching strategies are suitable for you or not.

Business growth is often thought to come hand-in-hand with new, novel and exciting ideas.

However, in my experience, most business owners need a reminder of an important strategy when it comes to creating business growth…

“Repetition is a form of change.”

This was a reminder that I mentioned during one of our group coaching calls with our clients. I was reminding them that at the start of every quarter, you need to sit down with your team and have a quarterly planning meeting. You need to communicate to them how the business is progressing, where you are heading in the coming quarter, and what their ongoing goals and KPIs are.

Many business owners think they need something new and exciting to talk about, to entertain their team. However, I believe in this: you need to repeat the fundamentals, the values, the goals, the activities, the incentives. Because it is only when you repeat things a certain number of times that people start to get the hang of what you are trying to say.

And while that especially applies to your communication standard with your team, you can apply this to every aspect of your business. Your own repetition of learning the fundamentals of business will give you the mastery you need to take your business to the next level.

To change your business, perhaps it is not new ideas you need, but systems of repetition to reinforce the foundations that will support the growth you seek.

Need a check that you’ve got the fundamentals?

Business coaches are there to help remind you of the foundations that you need to make sure are set up in your business to facilitate growth.

During the first, complimentary session with us, we will help highlight any areas where you are immediately able to strengthen and enhance your foundations.

A client recently asked me about what they should do when their team members are consistently not meeting deadlines.

My answer probably wasn’t quite what they were expecting.

“Communication is the response that you get.”

You can focus on what your team members are not doing, and what they should be doing. You can try to think about ‘motivation’ strategies and improving productivity, to get them to see the value in their work, to help them understand what their contribution means to the business.

However, everything has to start from you – as the leader, business owner or key team member.

If you are getting a certain response from your team, such as them not meeting deadlines, then the first thing I would like you to do is reflect on your communication.

This may sound harsh to some leaders, but this is where taking ownership and accountability comes in. How effectively are you communicating what you would like your team members to do?

When you start with your ‘being’ – assessing your own behaviour, actions and understanding first – you will have done 80% of the work in ‘motivating’ your team members to do what they are supposed to do. 

Want to be the best leader you can be?

Take a look at what a complimentary business strategy session could offer you. The idea is to find out which growth strategies could work best in your business.

We review your business and highlight any areas where we could help you do even better. You choose to either take the information that and improve your business yourself, or commit to ongoing coaching. Your choice: no obligation, no pressure. 

Most business owners I speak to want to see themselves as winners.

But is winning your only option or is it a ‘nice to have’?.

“Everyone wants to win. Some people refuse to lose.”

This is something I’ve often reminded clients of in my business coaching sessions. Wanting to win is often a great way to move forward in business. However, time and again, the game changes to one of persistence and resilience and this subtle shift of thinking becomes crucial to continue to move forward.

Remember that 50% of businesses cease to exist after just five years. And only one third ever make it to ten.

What makes the difference between those who continue to succeed and those who burn out is a focus on getting the next result, taking the next step on the ladder, reaching the next milestone!

When failure is not acceptable, you set yourself milestones which are stretched but achievable and do ‘whatever it takes’ to build a winning streak.

Just as when we say focus on purpose first, or how Simon Sinek says to Start With Why – when your only option is to win, your own mind and then the universe comes together to focus on getting there.

In keeping space in your mind for losing and for failure, you often allow it in – and ‘by refusing to lose’ – you shift completely away from all the reasons of poor results.

And in the end, you build yourself and your business as a consistent winner.

Want More Business Anecdotes?

I put together some of the best stories, advice, and frameworks that I use in my business coaching sessions into a book called SPARKS: Ideas to Ignite Business Growth.

Using the button below you can grab your copy for free (you just pay for the shipping costs!) [While stock continues to last.]

During a coaching session the other week, one of my clients was happily telling me about all the marketing activities they had executed recently. As they rattled off a whole list of things they were doing, I stopped them for a second and asked, “But do you know which of these activities are working?” “Hmm. I guess I’m not sure,” was their answer.

And they knew immediately that they were making a big mistake…

This is what I said to them, “Whatever you can measure, you can manage and improve.”

This is a critical part of ensuring that your business continues to grow rather than stagnating at a plateau. You should be building some sort of dashboard in your business, where you can carefully measure the most important metrics.

This is not just in your sales and marketing, but you should also be ensuring you have at least a mid-year review of your financials (here’s three key metrics you should look at) and, well, almost every part of your business, really.

In fact, even areas where you cannot have a specific number should still be measured using some form of Key Performance Indicators – such as the 3 KPIs for Managing Directors that I have talked about before.

If you are simply doing things without any kind of measurement, not only will you be uncertain about whether you are growing or not, you will also find it difficult to motivate yourself and your team to stay excited about what you are doing. In the end, the small wins and everyday progress are what motivates people – so there is a double benefit of stimulating growth and encouraging your team to perform better and better.

What are you measuring? And what have you not started measuring that you will start measuring now?

What Are You Measuring?

When you gain a business coach or business mentor, you acquire not only an outside perspective on your business, but also someone who keeps you accountable and helps you identify what you need to focus on in order to grow your business. 

When you book a complimentary strategic review of your business, we’ll help you see just how valuable this can be.

Book a Free Strategic Review

Not too long ago, during a coaching session with Paul Hastings, one of the business owners I work with, we discussed team management. He articulated a learning he had gained from that session about managing the progression of team members that was so compelling, I thought it was worth sharing here:

“Management is not a status, it is an activity. A lot of team members aspire to the status but not the activities of management. During recruitment and promotion exercises, this needs to be explicit.” – Paul Hastings, Director, Reflections.

This is an important reminder for all business owners – when you move your team members up into the higher echelons of your business, what kind of guidance and training are you giving them?

We often talk about when to make new hires, and how to onboard new recruits effectively. However, it’s important that when you are managing your team, and you are upgrading your team, that you are ensuring they are aware of their new responsibilities.

The job description is one of the critical parts of your recruitment process, and if you are hiring for a management position, ensure you make it really clear that this is a job that requires serious work and may be difficult, especially if you were a superstar as an individual performer.

Need help with recruitment?

business consulting servicesRecruitment of good managers, and even executives, can be a nightmarish process that wastes loads of time – and results in hiring someone not right for the job. We, therefore, developed a process that helps to find the best candidates, and only uses 4 hours of your time…

On a coaching call recently, one of my clients seemed a bit puzzled about how to move forward with analysing the numbers in her business.

The source of her confusion was not that she was looking at the wrong figures or had a confusing dashboard or anything like that. It wasn’t even that she was looking at dwindling numbers and wondering how to boost her team’s performance.

In fact, it was that she had started some marketing activities, and all the numbers were in the green. “Everything is going fine, what do I do now?”

It’s a pretty good problem to have isn’t it? The following was something I said to her, which I think is a great reminder for all the business owners who are running successful businesses:


“We overanalyse failure, but often forget to analyse our success – the things we want more of.” – Shweta Jhajharia

Many leaders are exceptionally hard on themselves as a way of driving themselves forward. Through the analysis of what went wrong, they seek to ensure past failures do not happen again.

While that is very valid, the best leaders know how to not just assess what went wrong, but also review what went right, and how to replicate their successes over and over again.

It is important to remember this. Give importance to, celebrate, and learn from your successes as much as your failures.

Want to boost your own successes?

Even leaders sometimes need to be reminded to celebrate their wins. Business coaches and business mentors are there to do that and to help analyse those wins in the most useful way.

With a free strategic review, you can find out if your business is one that we can work with to push the boundaries of success.

Book a Free Strategic Session

At the Strategic Growth Intensive in October, one of the areas we discussed in a little more depth was marketing.

And just recently, at one of our complimentary sessions we had to remind a new prospect about one of those really fundamental mindset principles around marketing that helps keep you focused on the right things…

London Coaching Group Best Business Quotes Marketing Is Not About Being Prolific, It's About Being Precise

“Marketing is not about being prolific. It’s about being precise.”

In today’s world of advanced technology and the long, rich history that marketing now has, it gets confusing. You’re assaulted with marketing advice. This technique, that strategy, this system.

It’s tempting to try it all. Everything is important. Anything might get you results.

But when you stretch yourself too thin and attempt to be everywhere at once, the likely result is that you will end up reaching a lot of people, not the right people, and you’ll reach them with a muddled message.

Most likely, you will also end up being unable to measure what you are doing, and then how will you know which technique is actually working?

You should choose a highly targeted niche, focus on finding out everything about your Avatar, and then craft the perfect lead magnets to really speak to the people who are actually going to buy from you.

And then with careful testing and measuring in place, you can refine your marketing approach and choose the channels that actually bring you sales, and not just visitors.

When you focus like this, you can create a marketing strategy that brings you a true flow of inbound leads, which will massively boost your growth without increasing your working hours.

How precise do you get with your marketing? Let us know your own insights in the comments below.

Want to talk to us about marketing?

going-global-live-social-media-masterclassShweta will be giving keynote speeches at the Going Global business show, and we will additionally be hosting a Social Media Masterclass at various times on both days.

Tickets are free, so join us to hear more strategies and talk to us directly.

One of my clients at his first business coaching session was resisting when I tried to convince him that he needed a weekly dashboard.

“It’s such a hassle to try and make sure I do that every week – it seems like a waste of my time.”

This was the answer that I gave him:

Shweta Business Quotes - Choose the pain of discipline over the pain of non-performance

“Choose the pain of discipline over the pain of non-performance.”

Sometimes it can seem like a real struggle to wade through the numbers of your business, or do some of those tasks that you know you should do but you don’t really want to do.

It is at those moments that you should remind yourself that these are the tasks that will take your business to that next level. They may not be the most exciting parts of running your business, but they are essential for systemised growth.

Just like training for a sport, it usually requires discipline to truly perform in the big leagues. So get ‘in the zone’ and get disciplined about your business so you can take it to the next grade.

What practices are you disciplined with in your business? Let us know in the comments below.

Every Sportsperson Has A Coach…

Business owners are like athletes: they need strength, practice and discipline! Athletes achieve that with the help of their coach. Would your business benefit from the same with a business coach?

Book a Free Session

Business owners often get very excited when the prospect of growth is within reach. That grasp at growth before they have the right systems and team in place, however, can often result in more problems than they were expecting.

It’s important to consider your processes, and today instead of sharing a long article, I want to share with you a thought that we shared on our Instagram account recently:


Managing a superstar team starts from the very first job ad that you put out. Make sure you have an effective recruitment process in place so that when you do hire someone, they’re the right someone. Because your business is only as good as your team.

And your team is only as good as your leadership skills.

Want To Become A Better Team Leader?

Recruitment of the right person for the job is really only the first stage. Motivating and managing a team of fantastic employees requires another set of skills.

Join the webinar and find out if you could be helping your team work better, faster and smarter.

How You Should Serve Tea on a Plane


Earlier this year, I was on a flight back from China and was ordering some tea on the plane. The experience inspired a thought which I had to share with you.

It all starts with a cough

You see after I had delivered my speaking engagement in China, I came down with a pretty bad cough. Travelling with a cough is terrible, especially on a plane!

So, in an effort to try and suppress this horrible scratch in my throat, I had to keep asking for tea. I pressed the call button and asked for the hot drink from the air hostess. The very kind woman brought me a steaming cup of tea with a big smile on her face.

The hot water soothed my throat for a total of about 5 seconds before I had to press the call button to request another. After three rounds of this, she came to me with a Chamomile tea bag for my cup and a big flask of hot water. “Just let me know if you need it refilled. Hope you feel better soon.”

I was so incredibly grateful for her initiative as I definitely needed many more cups of tea – but would never have thought to have asked if they had a flask. (In fact, I had to even ask for that flask to be refilled!)

Reflecting on her behaviour, I really had to admire her work ethic – and I realised there was a real lesson here for business owners.

This is exemplary of “exceptional”

I would call this a very good example of what “exceptional customer service” means. Most of our clients are in service industries, and many of them work with ultra-high net worth individuals. These are the kind of customer for whom nothing but the best is tolerated – and better than the best is expected.

This air hostess is an example of an employee that applied herself to the situation and went above and beyond what was asked of her in order to achieve the best result. Her priority was not, “Do what is on my job description.” It was, “Do what makes these passengers as comfortable as possible.”

This kind of thinking is what should be applied across your business when working with customers and clients. And you, personally, should be holding yourself to that standard in the way you work with your team, and the way you organise yourself.

Your employee’s behaviour begins with your behaviour

If you are reading this and thinking, “How do I get my team members to exhibit that kind of initiative and care?” Well, the answer is probably in the mirror.

You set the culture in your business. You are the one deciding how many team meetings you have, and you – the business leader – should be steering the boat and guiding where priorities sit. You should be reminding your team to resist proxies and showing them what level is tolerated.

If you’re looking for your employees to exhibit exceptional customer service, then you need to provide exceptional leadership and management. Upskill the way you lead and you will increase the output of your whole business.

I’ll just leave you with one final lesson from my tea-drinking on a plane – if you’re going to drink that much tea on a plane, it’s wise to make sure you’ve got an aisle seat and aren’t seated too far from the toilets!

Do you need to upskill your leadership?

London Business Coaching Strategy SessionLeaders need not be alone when it comes to directing their business. Business coaches and business mentors help you watch your plays and make the best choices.

Book a free strategic review of your business and see if our strategies could help you achieve double digit growth.

Business Growth Lessons From A Pencil

Today’s work desks are so often filled with the most amazing gizmos and gadgets. Stationery companies are starting to shift sales more towards batteries and printer ink instead of hole punches and erasers.

The humble pencil now usually sits abandoned in the pen pot in favour of the keyboard and fancy gel pens.

But when you stop and pick that hardy old pencil back up, you may find it has a few nuggets of wisdom to teach you…

1. Top performance requires a bit of sharpening

Your pencil regales you with tales of when it was young and how it couldn’t possibly have done anything for anyone until it had been ground through a pencil sharpener.

“It was excruciatingly painful,” it says to you. “But it was through constantly removing unnecessary layers, and honing the most essential part of myself to a sharp point, that I became truly useful.”

The pain of letting things go, of sharpening your core strengths, is how you become the best you can be in life. That pain is worth it.

2. Mistakes are impermanent and natural

“On my back,” your pencil notes in a gravelly, wistful voice, “Was my constant companion, the eraser.”

“It’s inevitable that mistakes happen. But that’s why I was such an incredibly useful piece of equipment. Mistakes are a part of the process of creating something amazing. And you need to be willing to erase your work when you recognise that you’ve done something wrong.”

Failing hard and failing fast is how you succeed. You need to a keep an eye on what you’re doing and how you’re doing it (and what your team is doing through measuring KPIs) so that you can quickly recognise when mistakes have happened and make changes equally quickly.

3. Make your mark on the world

“While mistakes were erasable, there was also always the knowledge that everything I did was making a mark on the world. It was my contribution, visible for everyone to see.”

Your creaky old pencil looks forlorn. “In the end, once I’m done, I’m done. It was therefore always important to keep myself sharp and do the best I can every time my head hit paper.” It looks proud of itself as it goes on to say, “I’ve done the best job I can do – and there, left behind me, is the evidence of it.”

They say that a life well-lived is one that leaves the world a little bit better than when they came into it. Your business can be that ‘little bit better’ – and building it as an asset rather than a job, can be how you leave a legacy behind.

4. The real you is on the inside

“It took me a long time to really accept this one,” your pencil says with a little twinkle in its tip. “I always looked at all those fancy pencils that had lots of colours on the outside, and just felt so drab with my standard yellow and black exterior. I felt inferior for such a long time.”

“But I quickly realised, it wasn’t those colours that people were looking at. It was those little numbers and letters. HB, 2B – that was what people cared about. Not the colours but the quality of the lead that runs through my core. And I knew then, that that was the part that I should be truly proud of – and to nurture.”

It’s easy to show something to the world, but it is the part that’s inside you gives the ultimate results. If you spend your time focused on the surface-level stuff, you probably won’t get far. Shift your focus to what’s inside you and you’ll find yourself sharper and more productive.

As you slowly put the pencil back down in the pen pot, you see him nod to himself. “Yes, time for me to go back to watching you take over the digital world, dear friend. But I hope you remember the lessons from my time with you, and that you’ll carry them through into your future adventures!”

Found yourself talking to your stationery?

London Business Coaching Strategy SessionMight be more helpful to discuss your business growth strategies with someone who has helped hundreds of other businesses achieve double-digit growth, right?

Book a free session with us and find out if we can help you write an even more exciting next chapter in your business’s story.

My Morning Rituals

Being driven, being focused, and creating growth in your business isn’t necessarily something you are born with. You can consciously develop this.

In this video, I share with you some of the rituals I do in the morning that help me spark that drive in myself.

Every morning matters. This video explains my personal rituals, but what are the habits you are nurturing to get you going in the morning? What stretches your body and mind and gets you in the mode of growth?

Once you have got it, do it with consistency every morning and watch as you uncover and stoke that fire within yourself.

Prefer to read rather than watch and listen? No problem – here’s everything I said in the video as text:

People generally ask me “Shweta what do you do to be so driven and to be so focused?” And yes I would like to believe that I’m a very focused individual. The answer that I share with them is generally so simple and so straightforward that, you know, people have a smile on their face and they say, yeah I kind of get it.

But then what I’m really interested in is not for people to just get it – I want people to actually do it. Do it their way, in a way which works the best for them. There are simple rituals that one can do straight away in the morning which helps the person to be in their top form and to have their head in the game.

At the end of the day business is your reflection, and more importantly, it’s a reflection of your headspace.

Now just to break it down for you, there are few rituals that I do first thing in the morning:

  • 15 minutes of my stretches.
  • 5 minutes of meditation. Just sitting down, anchoring myself.
  • 3 simple gratitudes. Could be as simple as the sun is shining today, or I love the sky, or I love the tree, or the family, or people, depending on what are your 3 gratitudes.
  • Then I spend 20 minutes preparing my healthy breakfast in the morning, and at that time I play audible and I’m listening to a book which makes my mind muscle stretch, which makes me think, and is really giving me some good food for thought.

Now if you think about it, 40 minutes, but in that time the mind is stretched, body stretched, meditation is done, and the three gratitudes have happened. And I’m sure you’ve heard of this, that the best source of happiness is the gratitude and the best time to get into the zone is the morning time.

So, look, I’ve shared with you what works for me and you have to decide for yourself what works the best for you. But make sure that you make every morning of yours count, to get in the best form possible for that day, to make the best state possible for yourself.

Would you like more frameworks for success?

London Business Coaching Strategy SessionOur business coaching involves working with business owners to find out what blockages are keeping them from growth – not just teaching you tools, but actually helping you find out which tool is right for you.

Book a free session with us and see how we work – and whether our set of tools are the right ones for you.

The 2 Most Dangerous Behaviours of Business Owners

It’s so easy to react from an emotional place when your team member’s mannerisms don’t match the culture you are trying to set in your business.

However, running a business requires a certain level of humility, sensibility, and coachability. In this video, I explain two dangerous behaviours that you should be looking out for if you run a business…

Remember, you are not your business. You set the business culture, you lay out the plan and direction for the business, and you lead from the front – but you must be cautious about letting your ego creep in, and where you might be missing a trick.

That’s why it often helps to have an outside perspective to help you take a breath, look at your situation with an objective lens on and help you make decisions that make the most sense for your business – and not just yourself.

Prefer to read rather than watch and listen? No problem – here’s everything I said in the video as text:

Hi! This is Shweta from London Coaching Group. I wanted to talk about something very insightful that happened today in one of my meetings with a client.

The Team Member Gave Attitude…

He came to the meeting and he informed me that his key team player, who works on projects has actually put in his resignation. So I said, “What happened?”

The client told me that a couple of days back he was in his wider team setting and he asked this key player for something – they had to discuss some business issue – and the body language of this key team player said it all.

There was like big rolling of eyes and the whole kind of like, you know, heaving and saying, “Oh really, I need to discuss this with you?” and just the body language said it all and the client lost his cool.

The Client Reacted

He pretty much asserted himself at that time and said “I want to see you in my office now!” and audible enough for the other team members to know what was happening there. So obviously the key team player went, had a meeting, and pretty much then the next day he resigned.

There was a lot of hurt and a lot of emotions running when I was having this conversation. The client was like, “Shweta, I just can’t tolerate this kind of behaviour. The whole body language, the patronizing behaviour, this is not something that’s acceptable. It’s my business and I run it the way I want to run it. I don’t want to have these kinds of people in the office.”

Just calming him down a little bit and truly, I understand where he was coming from because it’s so easy to react with that kind of a trigger in front of the other team members. It’s so easy. And yes there was a big reaction that happened from the client, he understands that. But now, it was all about saying why he reacted like that?

We Assessed What That Resignation Means for the Business…

At that point, I asked him a question saying “So, tell me one thing, is this person good at what he does?”

And he was like “Yeah, he’s good at what he does. But just the attitude is not right.”

And I said, “OK, so if we let this person go and accept his resignation what does that mean? What’s the implication for the business?”

The client replied, “Yeah, I will get sucked into all kind of operational things and sales will suffer. The growth will suffer. Marketing will suffer, a lot of other things will suffer but I will get sucked into day to day.”

So I asked him another question, “What do you think? Do you think this person is required for the businesses’ sustainability and good growth?”


And by this time, the client’s tone was getting normalized and he was becoming calmer and he was already seeing the perspective here.

The 2 Big Dangerous Things He Needs to Look Out For

At that point what I told him was that there are two big things and very dangerous things in the business which is why I want to share with you with this incident. And please write it down. These are very dangerous things in business and, especially as business owners, you need to be aware of it.

One is the ego – getting the “I” into the picture, and the second is the blind spot – not seeing what you should be seeing.

Your Business Is Not You

Now, I get it. It’s the business owner who is running the business, who is, you know, owning the business. But at the end of the day, the business has got its own entity and the business owner is a separate entity.

There are a few things that we would love to do, but we should not be doing because it’s not the right thing for the business. And equally, there are things that we hate to do that are actually required by the business.

Just having that distinction and knowing that it’s not you who is the business, we then realise we have to do the things which are right for the business. If there are some issues, then finding the solutions is what is required of us, the business owners, most of the time. In fact, all the time, as far as I’m concerned.

The Turnaround

So, I have to compliment my client big time and that’s why I love him so much. Straight away he got the point. The coachability was right there. He was listening to everything and he just told me, “Shweta, I will go back and I’ll do my best to sort this out, to stabilize, to apologize and to make sure that we were working as a stronger team.”

That requires a lot of humility, a lot of maturity and a lot of sensibility. When you’re willing to put your ego aside and say, “I’ll do what’s right for my business.” Keeping the values intact, keeping the constructive feedback intact, and making sure that there is honesty, there’s transparency and you’re working as a stronger team.

So, I hope you find that useful because it is very insightful and whenever you have those occasions where ego is creeping in, just remind yourself that you’re not the business. You’re the owner of the business and the business has got its own requirements, its own needs, and the right things that need to be done for this entity to continue to grow.

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