Prefer to read rather than watch and listen? No problem – here’s everything I said in the video as text:
Hi! This is Shweta from London Coaching Group. I wanted to talk about something very insightful that happened today in one of my meetings with a client.
The Team Member Gave Attitude…
He came to the meeting and he informed me that his key team player, who works on projects has actually put in his resignation. So I said, “What happened?”
The client told me that a couple of days back he was in his wider team setting and he asked this key player for something – they had to discuss some business issue – and the body language of this key team player said it all.
There was like big rolling of eyes and the whole kind of like, you know, heaving and saying, “Oh really, I need to discuss this with you?” and just the body language said it all and the client lost his cool.
The Client Reacted
He pretty much asserted himself at that time and said “I want to see you in my office now!” and audible enough for the other team members to know what was happening there. So obviously the key team player went, had a meeting, and pretty much then the next day he resigned.
There was a lot of hurt and a lot of emotions running when I was having this conversation. The client was like, “Shweta, I just can’t tolerate this kind of behaviour. The whole body language, the patronizing behaviour, this is not something that’s acceptable. It’s my business and I run it the way I want to run it. I don’t want to have these kinds of people in the office.”
Just calming him down a little bit and truly, I understand where he was coming from because it’s so easy to react with that kind of a trigger in front of the other team members. It’s so easy. And yes there was a big reaction that happened from the client, he understands that. But now, it was all about saying why he reacted like that?
We Assessed What That Resignation Means for the Business…
At that point, I asked him a question saying “So, tell me one thing, is this person good at what he does?”
And he was like “Yeah, he’s good at what he does. But just the attitude is not right.”
And I said, “OK, so if we let this person go and accept his resignation what does that mean? What’s the implication for the business?”
The client replied, “Yeah, I will get sucked into all kind of operational things and sales will suffer. The growth will suffer. Marketing will suffer, a lot of other things will suffer but I will get sucked into day to day.”
So I asked him another question, “What do you think? Do you think this person is required for the businesses’ sustainability and good growth?”
And by this time, the client’s tone was getting normalized and he was becoming calmer and he was already seeing the perspective here.
The 2 Big Dangerous Things He Needs to Look Out For
At that point what I told him was that there are two big things and very dangerous things in the business which is why I want to share with you with this incident. And please write it down. These are very dangerous things in business and, especially as business owners, you need to be aware of it.
One is the ego – getting the “I” into the picture, and the second is the blind spot – not seeing what you should be seeing.
Your Business Is Not You
Now, I get it. It’s the business owner who is running the business, who is, you know, owning the business. But at the end of the day, the business has got its own entity and the business owner is a separate entity.
There are a few things that we would love to do, but we should not be doing because it’s not the right thing for the business. And equally, there are things that we hate to do that are actually required by the business.
Just having that distinction and knowing that it’s not you who is the business, we then realise we have to do the things which are right for the business. If there are some issues, then finding the solutions is what is required of us, the business owners, most of the time. In fact, all the time, as far as I’m concerned.
So, I have to compliment my client big time and that’s why I love him so much. Straight away he got the point. The coachability was right there. He was listening to everything and he just told me, “Shweta, I will go back and I’ll do my best to sort this out, to stabilize, to apologize and to make sure that we were working as a stronger team.”
That requires a lot of humility, a lot of maturity and a lot of sensibility. When you’re willing to put your ego aside and say, “I’ll do what’s right for my business.” Keeping the values intact, keeping the constructive feedback intact, and making sure that there is honesty, there’s transparency and you’re working as a stronger team.
So, I hope you find that useful because it is very insightful and whenever you have those occasions where ego is creeping in, just remind yourself that you’re not the business. You’re the owner of the business and the business has got its own requirements, its own needs, and the right things that need to be done for this entity to continue to grow.