Insights Blog

Useful tools, tips and strategies to help your business learn, develop and expand.

You are running a successful business, you have been working long hours, and now it is time to expand your team to manage the extra work.

This is a familiar scenario to most of my clients. Unfortunately, what often transpires is that when the team expands to meet the demand, the complexity issues that arise seem disproportionately extensive.

This can lead to you questioning your skills as a manager, a breakdown of company culture, and sometimes even less productivity than when your team was smaller.

In this video, I explain a formula that I share with my clients to help them get to grips with where this background complexity comes from. Once they understand it, they are far more in control and are better equipped to keep the team, the work, and the culture of the business intact.

When you view each new team addition as a set of relationships with your existing team members, rather than just an individual, you can prepare for that level of management.

Once you understand this formula, you can then employ the strategies that we teach to manage complexity that comes with growth.

That means looking at induction strategies (like knowing the best day to start a new hire) and maintaining team management systems (such as not being a “got a minute boss” and setting up a strong company culture), which ensure that your new team hires can slide into place with minimum fuss and maximum satisfaction and productivity.

Prefer to read rather than watch and listen? No problem – here’s everything I said in the video as text:

What I want to talk about today is the silent complexity that exists in your business. Now, when I’m working with my business clients and their business is doing well, it’s growing invariably, and they end up extending their team size because they need more capacity. Now at that point, of course they are focusing on the size of the team, whether it’s gone one and a half, two times, three times, but what really reminds them most of the time is that it’s not just that number of team members. It’s that there is another factor which is silent, which is there in background, but very critical one. And that straight away gives sense of complexity to our clients and therefore how could they best preempt those issues in the future and how to deal with those issues to make sure that the culture is right and the team stays absolutely productive at its best level so that they can move forward.

Business Formula

What I wanted to do was to share with you a simple formula and it might be interesting for you to calculate and to use that formula in your business. Now this formula is N squared minus N by 2. The N here will be the number of team members that you have in your business including yourself, and the output of this formula gives you the number of relationships that exist in your business.

For example, if it’s you and just another team member, so N is equal to 2 here. Now let’s put this formula and there is one relationship in the business, make sense right? Now imagine there is this new team member who comes on board because the business is growing and you have not two but three relationships here. Now let’s look at another level. Imagine the team is growing so they’re looking at 25 minus 5 divided by 2 which is 10 relationships in this business and the business is growing even more, in this case it goes to say 19 members so you’re looking at 81 minus 9 divided by 2 and it’s 36 relationships. The point that you need to understand and really focus on is that though from this stage to this stage it feels that the team has gone 3 times, of course it is right? From 3 to 9, but then if you look at the numbers of the relationships they have jump from 3 to 36 which is 12 times. Can you imagine the level of the complexity? Can you imagine the issue that can occur in this business if one is not aware of that?

And that’s what I wanted to convey that if you are facing this level of complexity because of the way your business is performing or something that you want even to get better. Then please feel free to reach out because if you don’t deal with this it has a potential to sabotaging your business growth and its potential.

Need a Team Alignment or Induction Process?

Business coaching is about so much more than working with the business owner. A large part is aligning the team and ensuring that the whole organisation is clicking together like perfectly shaped puzzle pieces.

If you want to know more about how we could help you with your team, book a strategic session with us and ask us about our Engage and Grow program.

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